GAC announced a new add-on to its GACtrack, aiming to give more job transparency and greater job control to ship agency customers.
As well as being able to view job information from multiple offices on one screen, customers can check costs and export service information; view (and query if necessary) vessel line-up information; see updates on job status, including estimated timings of arrivals, departures and services to be provided and advise changes to services where required.
Details can be viewed by clicking the ‘Jobs’ screen, which contains information about the supplier, the person who requested the service and a remarks section.
Services provided are listed with estimated and actual costs, in real time, ensuring no surprises when the final bill arrives. The add-on also enables customers to review the billing party and other information and provide feedback to the agent.
In parallel, GAC has launched a mobile app for its ship agents so they can access and update jobs in real time through
their smart phones and tablets. The app provides the status of a job at a glance so that GAC ship agents can share relevant details on-the-go with their customers. The app is also used to access and share information with customers on crew changes and spares deliveries.
“Increasingly, mobile devices
are the tool of choice for business professionals who want to keep up-to-the-minute with the status of their operations whilst on the move,” says GAC Group Vice
President – Commercial, Christer Sjödoff.