Inchcape Shipping Services Appoints Senior VP
The new position will involve Malcolm leading cross-company strategic initiatives, cultural change and continuous improvement for ISS to further its aim of delivering excellent customer service worldwide and achieving ‘best in class’ across its chosen markets.
Based at ISS’ headquarters in the UK, Malcolm has successfully driven operational excellence and change initiatives to improve customer experience and deliver business efficiency for British Aerospace, General Electric, Air New Zealand, Tyco and Invensys. He has worked across numerous global locations leading cross functional improvement programmes and also spent seven years living in New Zealand before he returned to the UK two years ago.
Comments Michael Van Hemert, Chief Operations Officer: “Our investment in this new position demonstrates our commitment to delivering continuous business improvement and trying to achieve the very best in customer service. Malcolm’s indepth experience across many global companies will help us achieve significant improvements.”