Royal Caribbean Deploys ElevenOS on Entire Fleet
Royal Caribbean International has selected ElevenOS as the guest Internet management platform for its entire fleet of cruise ships, and has completed deployment of ElevenOS on all 22 ships at the end of 2014, including smartship Quantum of the Seas, hospitality technology provider Eleven announced today.
ElevenOS is used to manage all aspects of this Internet service including custom branded portal pages, guest authentication, billing and advanced reporting. According to Eleven, with the help of ElevenOS, Royal Caribbean is able to deliver a faster, more reliable onboard connection and seamless online guest experience that works across multiple guest devices (phones, tablets, etc.)
With ElevenOS and its satellite communications partners, Royal Caribbean is reportedly the first in the industry to offer unlimited Internet based on a per-day rate. ElevenOS also enables Royal Caribbean to offer tiered bandwidth options, so users can choose the level of service that meets their needs and budget.
"ElevenOS provides us the power and flexibility that we need in order to revolutionize Internet communications at sea for Royal Caribbean International guests,” commented Bill Martin, vice president and CIO for Royal Caribbean Cruises Ltd. "Only in the last year can cruise vacationers enjoy the fiber-like Internet connectivity that can only be found aboard select Royal Caribbean International ships, as well as more than 10 times faster speed than the industry across the fleet. ElevenOS helps us effectively manage a range of products, pricing, accounting, reporting, which has helped us deliver a seamless and stress-free Internet communications solution for our guests on vacation.”
Nearly 2,000 hotels, convention centers, and ships worldwide use ElevenOS to manage guest Internet access, with about 60 hotels and other venues added each month, the company noted. ElevenOS has been deployed on a variety of maritime environments over the 14 years it has been in business, but Royal Caribbean represents Eleven’s first cruise line deployment.
“We’ve worked closely with Royal Caribbean over the past three years to adapt our platform to the unique needs of the cruise industry,” said Eleven’s CEO, Dan Meub. “ElevenOS is a proven leader in hospitality, so expanding into the cruise sector was a logical next step. As a cloud-based solution, ElevenOS is a great fit for the cruise industry because its architecture enables rapid development of custom functionality for any cruise line.”
Some of the advanced functionality Eleven has adapted for Royal Caribbean’s special requirements include extensive integration with property management and loyalty systems, customized portal pages in multiple languages and dynamic time zones to support onboard time changes. Anthem of the Seas, the second ship in Royal Caribbean’s Quantum class, will launch in April with this satellite capability and will also run the ElevenOS platform.
