Cruise Shipping Miami 2011 Conference Updated
UBM Live, organizers of Cruise Shipping Miami 2011, updated the conference schedule of the 27th annual exhibition and conference, which is scheduled for March 14-17, 2011, at the Miami Beach Convention Center:
Monday, March 14
World Cruise Tourism Summit Workshops
Round-table sessions with industry experts leading a discussion of
current topics with audience participation.
9:30 – 11:30 a.m.
New and Emerging Source Markets
Presented by: Seatrade Communications
1 – 3 p.m.
Deployment Strategies
Presented by: Seatrade Communications
9 a.m. – 5 p.m.
Cruise Shipping FOCUS ON Series
Exhibitor presentations highlighting new products, services and
information.
11 a.m. - noon
Argentina National Institute of Tourism
“Ports in Argentina: The Tourist Appeal of Port Cities”
Speakers: Federico Esper
Aiming to promote Argentina through its ports, its port cities and their
attractions, this conference is part of Seatrade 2011, and seeks to
highlight the benefits of taking cruise ships to visit the main cities in
Argentina. We will share tips for travelers, benefits, one-day trips and
–in order to boost tourism in Buenos Aires, Ushuaia, Puerto Madryn
and Mar del Plata—some statistics showing the increasing growth.
2 p.m.
Emergisoft
“EDAnywhere: Electronic Medical Records for Cruise Ship and Maritime
Medicine”
Speaker: Jordan Davis, Chief Executive Officer of Emergisoft
EDAnywhere streamlines the interaction between medical staff, crew,
and guests by utilizing a portable and paperless Electronic Health
Record (EHR). By automating triage, tracking, nurse & physician
documentation, and reporting, EDAnywhere creates a legible medical
record, which increases the quality of the physicians' supporting
documentation and eliminates time consuming manual reporting
processes. EDAnywhere also provides real-time reporting of key
patient metrics in order to deliver more effective outbreak
management and preventative care onboard cruise ships. Join this
presentation as Jordan Davis, CEO of Emergisoft, presents the first
EHR solution designed specifically for cruise ship healthcare, and
targeted to the unique challenges of the cruise ship healthcare setting.
2:30 p.m.
Hepburn Bio Care
“RIS (Revive Image System)”
Speakers: Guy Ativon & Angela Casio
The computers located in the machine control room supervise and
control the equipment operations on board cruises ships. A failure
takes down one of the computers but the old software applications are
not compatible with new hardware. MTS has the right solution: RIS
Revive Image System. Migration of old applications on new computers
is now possible. Lifecycle asset management is not an issue anymore
and the ship is free to go on with shipboard operations.
3 p.m.
Marine Training and Technology Solutions
3:30 p.m.
Schluster Sytems
“Challenges & Solutions for Today’s Ceramic Tile and Stone
Installations”
Speaker: Steve Brasington
Ceramic and stone tiles are beautiful and durable surface coverings,
but in today’s construction environment a variety of different
substrates and conditions present unique installation challenges for
walls and floors. This seminar will address the distinctive challenges of
dissimilar substrates such as engineered wood, gypsum cement
screeds, radiant heated floors, sound-rated floors, and various types of
concrete slabs. Both traditional methods and new technology methods
will be discussed and, when applicable, related to the details in the
TCNA Handbook. Wall installations, specifically in wet areas, will also
be covered. Controversial issues such as mold, and questionable
shower assemblies will be examined. Lastly, the intricate challenges
associated with exterior applications will be discussed, to include
waterproofing, freeze/thaw cycling, movement joints, flashing, and
railing assemblies.
4:30 p.m.
MHG Insurance Brokers
Tuesday, March 15
9:30 – 11:30 a.m.
Welcome:
Chris Hayman, Chairman, Seatrade Communications Ltd., and
Conference Moderator
Introductory Address:
Jan Swartz, Chair, Cruise Lines International Association’s Marketing
Committee, and Executive Vice President – Sales, Marketing &
Customer Service, Princess Cruises/Cunard Line
The State of the Cruise Industry
A view of the shape of the industry and a look ahead.
Participants:
Gerald R. Cahill, President & CEO, Carnival Cruise Lines
Adam M. Goldstein, President & CEO, Royal Caribbean International
Daniel J. Hanrahan, President & CEO, Celebrity Cruises
Stein Kruse, President & CEO, Holland America Line, Inc
Kevin Sheehan, Chief Executive Officer, Norwegian Cruise Line
Pierfrancesco Vago, Chief Executive Officer, MSC Cruises
3 - 5 p.m.
U.S. Coast Guard Forum
The Coast Guard Forum will address new topics relevant to Coast
Guard and current industry relations.
Mr. John Sedlak, USCG Headquarters, Office of Vessel Activities, Panel
Moderator/Presentation: "USCG Involvement in the Vessel General
Permit."
Rear Adm. Zukunft, Assistant Commandant for Marine Safety, Security
and Stewardship: "Cruise Vessel Security and Safety Act of 2010 and
Vessel General Permit."
Mr. Paul Culver, USCG District 7 Passenger Vessel Safety Specialist:
"Mass Rescue Operation Program Developments."
Lt. Cmdr. Mike Capelli, Assistant Supervisor, National Cruise Ship
National Center of Expertise: "Training Initiatives Involving the Coast
Guard Control Verification Program."
3 – 5 p.m.
Spotlight on Europe
As the driver of global cruise growth and with record capacity
deployed,
will this be Europe's decade?
Keynote Address:
Manfredi Lefebvre d’Ovidio, Chairman, European Cruise Council &
Chairman, Silversea Cruises
Participants:
Sebastian Ahrens, Managing Director, Hapag Lloyd Cruises
Brad Anderson, Co-President, Avoya Travel/America’s Vacation
Center
Michael Bayley, Executive Vice President, International, Royal
Caribbean International, Celebrity Cruises & Azamara Club Cruises
David Dingle, Chief Executive Officer, Carnival U.K.
Torstein Hagen, Chairman, Viking River Cruises
Wednesday, March 16
9:30 – 11:30 a.m. (concurrent sessions)
Luxury at Sea
Cruise products for the affluent consumer.
Participants:
Sebastian Ahrens, Managing Director, Hapag Lloyd Cruises
Richard D. Meadows, President Designate, Seabourn Cruise Line
Gregg Michel, President & COO, Crystal Cruises Inc.
Barbara Muckermann, Head of Corporate Marketing, MSC Cruises
Peter Shanks, President & Managing Director, Cunard Line Limited
Alex Sharpe, Executive Vice President, Signature Travel Network
Kenneth W. Watson, Chief Operating Officer, Silversea Cruises
Moderator:
Tony Peisley, Cruise Industry Analyst and author of “Cruising At The
Crossroads: A Worldwide Analysis to 2025”
Newbuilding and Revitalization
Following delivery of a spectacular sequence of newbuilds, the yards
are
learning to live with leaner times while searching for the next big idea.
Participants:
Corrado Antonini, Chairman, Fincantieri Cantieri Navali Italiani SpA
Kevin Douglas, Vice President, Technical Projects – Newbuild, Royal
Caribbean Cruises Ltd.
Peter Fetten, Senior Vice President Corporate Ship Refit, Carnival
Corporation & plc
Jacques Hardelay, General Manager, STX Europe SA
Oskar Levander, Director, Concept Design, Marine Lifecycle
Solutions, Wärtsilä
Carlos Reyes, Managing Partner, Tillberg Design International
Carl-Gustaf Rotkirch, Chairman & CEO, Grand Bahama Shipyard Ltd.
2:30 – 4:30 p.m. (concurrent sessions)
Mexico: Home-Porting Initiatives
Participants:
David Candib, Director, Business Development, Port & Destination
Development, Carnival Corporation & plc
Miguel Casanueva, Public Relations Director, Grupo TMM S.A.B.
Judith Palleiro, Commerical Director, Pullmantur Mexico
Henry Yaniz, Director General, Ocean Star Cruises
Moderator:
Mike Ronan, Vice President, Government Relations Caribbean, Latin
America, Asia, Royal Caribbean Cruises Ltd.
Where in the World?
There is no turning back on the industry's adventure with globalization
as the next phase unfolds.
Participants:
George Nikitiades, Deputy Minister of Culture & Tourism, Greece
Michael R. Greve, President, Global Destinations Development, &
Partner, Banana Coast Landing, Honduras
Giora Israel, Senior Vice President, Port & Destination Development,
Carnival Corporation & plc
Giovanni Spadoni, President, MedCruise, & Technical Director and
Commercial Director, Port of Livorno 2000 srl
John Tercek, Vice President, Commercial Development, Royal
Caribbean Cruises Ltd.
Chris White, Chair, Cruise Down Under, Australia
Thursday, March 17
9:30 – 11:30 a.m. (concurrent sessions)
Tastes and Trends On Board
The new creativity in the on-board experience covering dining,
entertainment, the use of technology and animation, and revenue
generation.
Participants:
Mike Flesch, Senior Vice President, Hotel Operations, Norwegian
Cruise Line
Tony Heuer, President, Fidelio Cruise Software GmbH
Ares Michaelides, Senior Vice President, Finance & Administration,
Starboard Cruise Services, Inc
Lisa Lutoff-Perlo, Senior Vice President, Hotel Operations, Celebrity
Cruises
Christian Sauleau, Executive Vice President, Fleet Operations,
Silversea Cruises
Mark Tamis, Senior Vice President Guest Operations, Carnival Cruise
Lines
Moderator:
Scott D. Berman, Principal, Real Estate Business Advisory Services,
Industry Leader, Hospitality & Leisure, PwC
Where Ship Meets Shore
The state of the art in terminal design and passenger handling.
Participants:
Luis Ajamil, President, Bermello, Ajamil & Partners Inc.
Peter A. Dailey, Deputy Director, Maritime, Port of San Francisco
Hugh Darley, President/Executive Producer, Idea Inc.
Carles Domingo, General Manager, Creuers del Port de Barcelona
S.A.
Mark Robinson, Managing Director, Intercruises Shoreside & Port
Services
Juan Trescastro, VP, Land Operations, Royal Caribbean Cruises Ltd.
Mike Watts, Marine Division Manager, Cochran Inc.
2:30 – 4:30 p.m. (concurrent sessions)
Niche Cruise Products
The diversity of cruise products offered and the challenges and
opportunities of operating in the sector.
Participants:
Dan Blanchard, CEO & Principal, InnerSea Discoveries/American
Safari Cruises
Sarina Bratton, Founder & Managing Director, Orion Expedition
Cruises
Hans Lagerweij, President, Quark Expeditions Inc.
Robert W. Lepisto, President, SeaDream Yacht Club
Diane Moore, Executive Vice President, Paul Gauguin Cruises
Larry Pimentel, President & CEO, Azamara Club Cruises
John Scheerens, General Manager, Alaskan Dream
Moderator:
Ted Blamey, Principal, Chart Management Consultants
Air Emissions Regulations — Too Far Too Fast or Long Overdue?
How will emerging regulations change the market? Strict air emissions
regulations will have a positive benefit on the environment, but will
governments be open to alternative technologies and equivalencies to
meet the environmental goals? Will technology be commercially
available in time to avoid radically changing the cruising and short-sea
shipping markets?
Participants:
Robert Ashdown, Director, Technical, Environment & Operations,
European Cruise Council
Jochen Deerberg, Owner & CEO, Deerberg-Systems
Tom Dow, Vice President, Public Affairs, Carnival North America LLC
Paul Holthus, Executive Director, World Ocean Council
Richard Pruitt, Associate Vice President, Environmental Programs,
Royal Caribbean Cruises Ltd.
Mike Samulski, Team Leader, Office of Transportation & Air Quality,
U.S. Environmental Protection Agency
Moderator:
Michael Crye, Executive Vice President, Cruise Lines International
Association
TRAVEL AGENT THURSDAY @ CSM
10 – 11:30 a.m.
Relationship Management (10 credits)
Success at selling travel is more than a series of impersonal routines
— it has to do with the one-on-one relationships you create with your
clients. In this seminar, you'll discover the 18 ways customer relations
management, or CRM, can benefit your sales, service and marketing
efforts. You'll find out how to use CRM to extract valuable information,
trends and insights from your database. You'll also learn how to
implement a CRM system and how to use it to enhance customer
loyalty.
2:30 pm – 4:00 pm
Selling Successfully Across Cultures (10 credits)
They may be your clients, your colleagues or your suppliers, but they
grew up in a different culture. In the global village in which we live,
your ability to deal with people from different cultural backgrounds has
become a clear-cut asset and highly sought-after skill. In this 90-
minute seminar you'll explore the subtle, fascinating and often
surprising values, behaviors and practices that loom large in any
cross-cultural situation and, once you become aware
of them, will give you an edge in your multicultural workplace.
9 a.m. – 4 p.m.
FOCUS ON Travel Agents
This new series provides a series of presentations on worldwide
destinations.
9 -10 a.m.
Cruise Copenhagen Network
“Cruise Copenhagen”
Speakers: Bo Larsen, Director, Cruise Copenhagen; Joy Skaardal,
Sales Manager, Scandinavian Airlines; Frans Fossing, VP Sales, Tivoli
Gardens; Hanne Nehmar, Managing Director, BDP – Your Best
Destination Management There are many reasons why all major cruise
lines frequently visit Copenhagen. And why almost half of all our calls
are turnarounds. Even though Copenhagen is too small to get lost in,
it’s simply too great to get enough of. Only a few minutes from the
port, you find yourself in the middle of an overwhelming amount of
memorable moments and experiences of your choice - both in
Copenhagen and beyond. Just pick and choose between royalty,
castles, modern architecture, world class gastronomy, art and
shopping. And all of this in a safe country where almost everybody
speaks your language. Copenhagen is the ideal, smooth, green and
exciting place to start and end your cruise - The perfect gateway to
Denmark, the Baltic Sea and Skt. Petersburg. With our international
airport just half an hour away, it’s easy to get here – but it’s hard to
leave.
10 a.m.
Cruise Canada New England Alliance
“Discover Canada New England-North America's fastest growing cruise
destination”
Speakers: Tom Spina, New York Cruises; Nick Billows, Cruise Port
Boston; Amy Powers, CruiseMaineUSA; Brian Webb, Atlantic Canada
Cruise Association; René Trépanier, Cruise the Saint-Lawrence
Come and discover North America's most scenic, historic and culturally
rich region on a Canada and New England cruise Find a cruise
featuring convenient homeports, historic seaports, dazzling cities,
world class culinary and shopping experiences, outdoor activities for
everyone and unforgettable sea life. The partners of Cruise Canada
New England invite you to discover the many attractions along this
unique region.
11 a.m.
Tourist Offices For Flanders
“Visit Flanders (Belgium)”
Speaker: Geri Jacobs, Director Belgian Tourist Office for Flanders &
Brussels
A walk through the beautiful art cities of Antwerp, Brussels, Bruges
and Ghent, featuring Flanders’ ABC: Art, Beer and Chocolate. And D
for Diamonds.
11:30 a.m.
“PHILIPPINES — So Much To Do & See In 7,107 Islands!”
Speakers: Emma Ruth Yulo, Director, Philippine Department of
Tourism, New York; two resource persons from the Philippine Ports
Authority
The Philippines – breathtaking sites, memorable experiences, eight
World Heritage Sites. Nature at its best. Dive/take lessons to enjoy
unparalleled biodiversity at the center of the world’s coral triangle.
Asia’s only Christian nation steeped in history: Intramuros; largest
American Cemetery; Corregidor; Subic - the US’ former largest naval
base. Thrill to adventure or relax on fine, white sand beaches - the
Philippines’ coastline is almost twice that of the US. Shop at
reasonable prices from pearls to handicrafts. Obtain valuable
information on a relatively NEW cruise destination; ports-of-call; and,
the wide array of excursions available at each port. A small Filipino
snack will be distributed.
1-2 p.m.
Greek National Tourism Organization
