MOL (America) Inc. Announces May 2014 KPI Results

 MOL (America) Inc. announces the May 2014 results of its Regional Key Performance Indicators (KPI) in the following categories:  operations, customer service, and electronic data interchange (EDI).  The results are available on a monthly basis and posted in greater detail at www.CountOnMOL.com.

May 2014 Regional Key Performance Indicators (KPI)
KPI	TARGET	MARCH 2014	APRIL 2014	MAY 2014
In-Terminal Truck Turn Time	Less than 30 minutes for each:   Jacksonville Los Angeles Oakland	16.0 min 20.0 min 23.0 min	16.0 min 21.3 min 20.0 min	16.0 min 26.8 min 20.0 min
Lost call percentage	Less than 2%	2.27%	2.28%	1.73%
Average telephone wait time	Less than 20 seconds	15 seconds	15 seconds	15 seconds
Asia to U.S. Documentation Accuracy	99.50%	99.65%	99.59%	99.11%
U.S. Export Documentation Accuracy	99.50%	98.98%	98.12%	98.61%
U.S. Export B/L Documentation Completion Rate	98% Complete 24 Hours After Vessel ETD	96.61%	97.82%	98.21%
EDI Message Processing Without Failure	90%	95.6%	93.8%	95.3%
EDI Uptime	99%	99.1%	99.4%	99.2%
Customer setup time	Within 72 Hours	48 hours	48 hours	48 hours
Customer scorecard compliance	95%	96.9%	92.3%	94.6%

 
Mitsui O.S.K. Lines, Ltd. (MOL) has the world’s largest ocean shipping fleet. Backed by experience and technologies developed over 130 years, MOL moves today’s global economy. MOL operates specialized bulk carriers for iron ore, coal, and woodchips; tankers that transport crude oil and LNG; car carriers; cruise ships; ferries and coastal liners; and containerships that deliver a variety of finished products as part of the largest and most diverse global network of liner and logistics services. MOL (America) Inc. is a wholly-owned subsidiary of MOL.