Chevron Marine Launches Digital Platform
Fuels and lubricants supplier Chevron Marine launched a suite of digital solutions offering ship owners and operators tools with which to analyze, manage and ultimately help to improve their operational performance.
Chevron Marine Cloud Solutions, including the customer order management platform OnePort launched last year, were developed under Chevron’s Business Technology Innovation (BTI) initiative as part of an ongoing, multi-year digitization investment program. The solutions are designed to integrate with customers’ processes, meaning users can easily adopt the tools and begin to reap the benefits of online vessel management.
Chevron Marine’s e-commerce platform OnePort is designed to reduce order management time by eliminating unnecessary work from the process of lubricant procurement. The consolidation of several common supply-chain transactions such as product availability inquiries, order confirmations and delivery receipts (MLDR’s) help customers to access information quickly and in a reduced time frame, the company said. Customers report seeing faster order turn around, especially over weekends and during public holidays when offices can be closed, and time differences can impact order processing.
Real-time data on in-port information provides improved visibility of product availability, making it easier for customers to get what they need anywhere in the world, whenever they need it. Customer service representatives continue to provide localized support, and real-time enquiry handling are also available to help manage deliveries.
The extended digital platform integrates data with human intelligence to enable customers to take decisions to help optimize vessel performance. Detailed asset data, including recommendations from marine technical specialists based on the analysis of used oil samples – wherever owners have taken advantage of Chevron Marine’s FAST and DOT.FAST analysis services – create a full picture of the operating profile of any number of vessels in a fleet.
Steve Gormer, Chevron Marine Digital Enablement Manger said, “The launch of OnePort marks a milestone in our digitization journey and is just one of the ways we are leveraging technology to provide solutions-based support for our customers. By integrating data sources, from order management to technical reports, we are providing intuitive tools that offer a total view of fleet operations that, ultimately, can help keep our customers’ costs to a minimum.”