A new scheme by marine broadband solutions company Voyager IP aims to alter the way customers can keep track of their VSAT and IT support services.
The Irish-based company has launched a points-based system where customers will be able to purchase service and support credits in advance and draw down on them as and when required.
Up until now, ship owners and management companies typically signed yearly VSAT and IT support service contracts that did not allow for refunds or credit if the service was not fully utilized in that time period.
The company says the scheme was born out of customer feedback and is in line with similar offerings available in the onshore ICT sector. Mark Elliott
, managing director of Voyager IP, said, “At the end of each calendar month we issue a report detailing where, when and how the points were used. It will help our customers identify specific onboard hardware replacement issues and crew training needs as well as providing a monthly cost analysis.”
“Our scheme provides extra flexibility and customers signing up for yearly broadband services
will benefit from 250 free VSAT and IT service credits which you can draw down as required,” Elliott continued.
Voyager IP is based in Co. Wicklow in Ireland
and specializes in maritime satellite communications solutions and support for superyachts, cruise ships, commercial vessels and offshore platforms globally.